Certified Customer Service Specialist - CC81

Offered at the Following Campus

  • High Schools

Program Overview

The Certified Customer Service Specialist (CCSS) Technical Certificate of Credit program provides training in the core interpersonal and technical skills required to deliver exceptional customer service in a broad range of customer contact jobs.

*This program is generally reserved for local area high schools only.

Entrance Requirements

  • Submit a completed application and application fee;
  • Be at least 16 years of age;
  • Submit official high school transcript or High School Equivalency transcript;
  • Submit official college transcripts, if applicable;
  • Present acceptable SAT or ACT scores taken within the last 60 months, or acceptable ACCUPLACER, COMPASS or ASSET scores taken within the last 60 months. Documentation on a college transcript of successful completion of appropriate courses from a regionally accredited college or university may be accepted in lieu of test scores.

Course Overview

Credit Hours
Occupational Courses (11 hours)

Prereqs: None

Coreqs: None

This course introduces the learner to the service industry. Topics include: an introduction to the service industry business environment, an introduction to life-long learning, work ethic and positive behavior required for exceptional customer service, an introduction to customer relations, working together successfully on teams, and basic business principles.

Prereqs: None

Coreqs: MKTG 1161

This course provides students with skills necessary to communicate with customers and successfully manage that relationship in both telephone and face-to-face situations. Topics include: skills to effectively communicate with customers, developing rapport with customers, problem-solving in customer service, telephone skills, sales skills in the service environment, managing the difficult customer, and managing the multicultural customer. Computer-Based Training (CBT) is used to allow students to practice skills using simulated business situations.

Prereqs: MKTG 1162

Coreqs: None

Provides students with the fundamentals of computer skills used in a customer service environment. Topics include: introduction to computer technology, introduction to the Windows environment, introduction to word processing, introduction to spreadsheets, introduction to databases and introduction to E-mail.

Prereqs: MKTG 1163

Coreqs: None

Provides students with the fundamentals of basic business skills used in the customer service environment. Topics include: introduction to business correspondence, basic business calculations, change management, managing multiple tasks and priorities, and tolls for team problem-solving and service improvement.

Prereqs: MKTG 1164

Coreqs: None

Provides students with skills that will allow them to present a positive image to both co-workers and customers. Topics include: personal wellness and stress management, positive image, and job interview skills.



Related Program Options

Business Management Degree
Business Management Diploma


Amanda Hayes
High School Coordinator
Office: 617A
Phone: (229) 468-2027
Campus: Coffee Campus, High Schools

Lisa Helms
High School Coordinator
Office: 625
Phone: (229) 468-2049
Campus: Ben Hill-Irwin Campus

Shamonti Mobley
High School Coordinator
Office: Berrien Hall, Room 310
Phone: (229) 333-2100 ext. 1246
Campus: Valdosta Campus, High Schools