Healthcare Access Associate - HA51

Offered at the Following Campus

  • High Schools

Program Overview

Healthcare access services (also referred to as patient access services and front line staff) is the department and staff of the hospital performing common functions and processes related to handling protected health data and assisting the patient through their service experience. The Healthcare Access Services Department takes care of the patient's needs from the time the patient initially contacts or presents to the hospital, clinic, or physician's office for services, and continues until the time the patient receives medical/mental health services. This curriculum focuses on knowledge, skills and competencies related to: identifying and collecting quality data, understanding electronic health records, interpreting medical terminology, meeting healthcare reimbursement insurance system guidelines and collecting upfront payments to help increase the organization's revenue cycle performance. The program also presents the student with a body of knowledge instilling customer service excellence through effective communication in the healthcare environment. Students learn how to follow standard policies and procedures pertinent to scheduling, insurance authorization and verification, registration and admissions, point of service collections and other skills required for the Healthcare Access Associate. The program is designed to encourage professional growth in the field and prepare the student to sit for the National Association of Healthcare Access Management (NAHAM) exam for certification as a Certified Healthcare Access Associate (CHAA).

Entrance Requirements

*Submit a completed application and application fee;   
*Be at least 16 years of age;      

*Submit official high school transcript or GED transcript;    
*Submit official college transcripts, if applicable;     
*Present acceptable SAT or ACT scores taken within the last 60 months, or acceptable COMPASS or ASSET scores taken within the last 60 months. Documentation on a college transcript of successful completion of appropriate courses from a regionally accredited college or university may be accepted in lieu of test scores;

*This program is for High School students only


*American Heart Association Provider CPR Certification, physical examination, up-to-date immunizations, criminal background check and drug screen required prior to start of clinical rotation.

Course Overview

Credit Hours
General Education Core (6 hours)

Prereqs: Diploma Level Math Scores OR MATH 0090 w/ a "C" or better

Coreqs: None

Emphasizes the application of basic mathematical skills used in the solution of occupational and technical problems. Topics include fractions, decimals, percents, ratios and proportions, measurement and conversion, formula manipulation, technical applications, and basic statistics.

Prereqs: Diploma Level Reading and Writing Scores OR READ 0097 and/or ENGL 0097 w/ a "C" or better

Coreqs: None

Emphasizes the development and improvement of written and oral communication abilities. Topics include analysis of writing, applied grammar and writing skills, editing and proofreading skills, research skills, and oral communication skills.
Program Required Pre/Co-Requisite (5 hours)

Prereqs: Program Admission

Coreqs: None

Focuses on basic normal structure and function of the human body. Topics include general plan and function of the human body, integumentary system, skeletal system, muscular system, nervous and sensory systems, endocrine system, cardiovascular system, lymphatic system, respiratory system, digestive system, urinary system, and reproductive system.
Occupational Courses (16 hours)

Prereqs: None

Coreqs: Provisional Admission

Introduces the fundamental concepts, terminology, and operations necessary to use computers. Emphasis is placed on basic functions and familiarity with computer use. Topics include an introduction to computer terminology, the Windows environment, Internet and email, word processing software, spreadsheet software, database software, and presentation software.

Prereqs: Provisional Admission

Coreqs: None

Introduces the elements of medical terminology. Emphasis is placed on building familiarity with medical words through knowledge of roots, prefixes, and suffixes. Topics include: origins (roots, prefixes, and suffixes), word building, abbreviations and symbols, and terminology related to the human anatomy.

Prereqs: ALHS 1090

Coreqs: ALHS 1011

This course is designed to increase efficiency and streamline administrative procedures for insurance coding and billing. Topics include documentation in the medical record, diagnostic code selections, types of insurance, Medicare compliance policies related to documentation and confidentiality, and HIPAA and other compliance regulations.

Prereqs: ALHS 1090

Coreqs: None

Provides comprehensive coverage of healthcare access service roles and processes employed in healthcare settings. Emphasis is placed on the knowledge and skills needed to competently interact with healthcare most valuable customer - the patient while following business policies and procedures. Topics include: role of healthcare access services staff and the impact on national patient satisfaction scores; professional ethics and cultural considerations; professionalism and competency; customer service excellence; meeting insurance payer guidelines; compliance standards for handling and protecting health information. Prepares student as candidate for NAHAM's Certified Healthcare Access Associate exam.

Prereqs: COMP 1000

Coreqs: None

Designed to provide students with computer and software skills used in medical offices. Topics include hardware and software components of computers for medical record applications; database software and information management; specialized information management systems in healthcare; methods of controlling confidentiality and patient rights; accuracy and security of health information data in computer systems as well as future directions of information technology in healthcare.

Prereqs: HIMT 1105

Coreqs: None

This course provides students with the opportunity to prepare for the national Association of Healthcare Access Management's (NAHAM) Certified Healthcare Access Associate (CHAA) certification exam. Course is designed to provide review of skills needed to prepare for the CHAA credential exam. CHAAs are healthcare access associates who ensure quality of data collection and security of data, and customer service. CHAAs use computer applications to schedule services and analyze data to determine patient financial responsibility. Course provides comprehensive practice multiple choice test databank (300+ questions). Topics include: review of content specific to the healthcare access services' field and test-taking strategies.



Related Program Options:

Health Information Technology Degree
Health Information Coding Diploma

Frequently Asked Questions


Contact Us

Northern Region
Andrea Fletcher

High School Services Coordinator
Office: Room 628C
Phone: (229) 468-2049
Campus: Ben Hill-Irwin Campus, High Schools

Southern Region
Stacey Prescott

High School Services Coordinator
Office: Berrien Hall, Room 312
Phone: (229) 259-5180
Campus: Valdosta Campus, High Schools

Brooke Jaramillo

Director of Recruitment
Office: Berrien Hall, Room 316
Phone: (229) 333-2100 ext. 6163
Campus: Valdosta Campus, High Schools