Help Desk Specialist - HD41

Offered at the Following Campus

  • High Schools

Program Overview

The Help Desk Specialist Technical Certificate of Credit program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.

Entrance Requirements

*Submit a completed application and application fee;      

*Be at least 16 years of age;      

*Submit official high school transcript or GED transcript;  
   
*Submit official college transcripts, if applicable;      

*Present acceptable SAT or ACT scores taken within the last 60 months, or acceptable COMPASS or ASSET scores taken within the last 60 months. Documentation on a college transcript of successful completion of appropriate courses from a regionally accredited college or university may be accepted in lieu of test scores.

Course Overview

Credit Hours
Occupational Courses (25 hours)

Prereqs: None

Coreqs: Provisional Admission

Introduces the fundamental concepts, terminology, and operations necessary to use computers. Emphasis is placed on basic functions and familiarity with computer use. Topics include an introduction to computer terminology, the Windows environment, Internet and email, word processing software, spreadsheet software, database software, and presentation software.
CIST
1001
4

Prereqs: None

Coreqs: None

Provides an overview of information systems, computers and technology. Topics include: Information Systems and Technology Terminology, Computer History, Data Representation, Data Storage Concepts, Fundamentals of Information Processing, Fundamentals of Information Security, Information Technology Ethics, Fundamentals of Hardware Operation, Fundamentals of Networking, Fundamentals of the Internet, Fundamentals of Software Design Concepts, Fundamentals of Software, (System and Application), System Development Methodology, Computer Number Systems conversion (Binary and Hexadecimal), Mobile computing.

Prereqs: Program Admission

Coreqs: None

This course serves to provide students with the knowledge of the fundamentals of computer technology, networking, and security along with the skills required to identify hardware, peripheral, networking, and security components with an introduction to the fundamentals of installing and maintaining computers. Students will develop the skills to identify the basic functionality of the operating system, perform basic troubleshooting techniques, utilize proper safety procedures, and effectively interact with customers and peers. This course is designed to help prepare students for the CompTIA A+ certification examination.

Prereqs: None

Coreqs: None

This course is designed to give an overview to Desktop Support Management.
XXX
xxx
Operating Systems Elective
3
XXX
xxx
CIST Elective
4
Choose One of the Following: (4 hours)

Prereqs: Program Admission

Coreqs: None

Introduces networking technologies and prepares students to take the CompTIA's broad-based, vendor independent networking certification exam, Network +. This course covers a wide range of material about networking, including local area networks, wide area networks, protocols, topologies, transmission media, and security. Focuses on operating network management systems, and implementing the installation of networks. It reviews cabling, connection schemes, the fundamentals of the LAN and WAN technologies, TCP/IP configuration and troubleshooting, remote connectivity, and network maintenance and troubleshooting. Topics include: basic knowledge of networking technology, network media and topologies, network devices, network management, network tools and network security.

Prereqs: Program Admission

Coreqs: None

This course teaches students the skills needed to obtain entry-level home network installer jobs. It also helps students develop some of the skills needed to become network technicians, computer technicians, cable installers, and help desk technicians. It provides a hands-on introduction to networking and the Internet using tools and hardware commonly found in home and small business environments. Instructors are encouraged to facilitate field trips and outside-the-classroom learning experiences. Labs include PC installation, Internet connectivity, wireless connectivity, and file and print sharing.

Prereqs: Program Admission

Coreqs: None

This course provides students with classroom and laboratory experience in current and emerging network technology. Topics include basics of communication, converged networks, OSI and TCP/IP network models, Application layer protocols, services, and applications, Transport layer protocols and services, Network layer addressing and routing concepts, IPv4 and IPv6, calculating IPv4 subnets, Data Link layer and the encapsulation process, Physical layer components and data encoding, Ethernet and network protocol analysis, network cabling, and basic network configuration.

 

Student

Contact Us

Northern Region
Andrea Fletcher

High School Services Coordinator
Office: Room 628C
Phone: (229) 468-2049
Email:
Campus: Ben Hill-Irwin Campus, High Schools

Southern Region
Stacey Prescott

High School Services Coordinator
Office: Berrien Hall, Room 312
Phone: (229) 259-5180
Email:
Campus: Valdosta Campus, High Schools

Brooke Jaramillo

Director of Recruitment
Office: Berrien Hall, Room 316
Phone: (229) 333-2100 ext. 6163
Email:
Campus: Valdosta Campus, High Schools