IP Broadband Specialist - IBS1 (Effective Spring 2015)
The IP Broadband Specialist technician program is designed to train the potential and existing workforce needed to support the technologies found in the broadband industry. The emphasis is on the duties involved in the installation and troubleshooting of IP-Based triple play services in both the residential and commercial environments. Topics will cover safety, customer service, installation practices, troubleshooting and integration of customer provided equipment (CPE).
**This program has an anticipated begin date of Spring 2015.**
*Submit a completed application and application fee;
*Be at least 16 years of age;
*Submit official high school transcript or GED transcript;
*Submit official college transcripts, if applicable;
*Present acceptable SAT or ACT scores taken within the last 60 months, or acceptable COMPASS or ASSET scores taken within the last 60 months. Documentation on a college transcript of successful completion of appropriate courses from a regionally accredited college or university may be accepted in lieu of test scores.
Occupational Courses (17 hours)
This course teaches students the skills needed to safely perform all duties of a field technician working and installing carrier grade communications services to homes and businesses. These services include, but are not limited to, triple play offerings such as voice, video, and data/high-speed internet. Topics and labs will include standards and codes, ladder safety, electrical and tool safety. Additionally, students will participate in defensive driving concepts and techniques and complete first aid/CPR certifications.
Coreqs: TELE 1010
The student will gain the knowledge of copper and fiber transmission characteristics and apply them in hands-on activities. Labs will require students to install, terminate, test, troubleshoot, and repair various media/cabling and the associated blocks or jacks in a home and/or business environment following all applicable codes, standards, employer and manufacturers specifications.
Coreqs: TELE 1010
This course provides the student with the theoretical and hands-on knowledge and skills to install the NIDs utilized in U-Verse installations. In addition, students will identify and correct faulty components found in the systems.
Coreqs: TELE 1010, TELE 1020, TELE 1030
This course is designed to give the student the theoretical knowledge of A/V and other technologies encountered during a typical U-Verse (triple play services) installation. Topics include A/V systems, Alarms, computer equipment, Access Points, etc. In addition, the student will be required to integrate the various technologies into one operational system.
This course provides the understanding of customer service and employability skills needed to obtain a job and provide service in the U-verse marketplace. Topics include resumes, interview techniques, teamwork, customer dissatisfaction and empathy skills, as well as other foundations of providing excellent internal and external customer service.
Prereqs: Program Admission
This course teaches students the skills needed to obtain entry-level home network installer jobs. It also helps students develop some of the skills needed to become network technicians, computer technicians, cable installers, and help desk technicians. It provides a hands-on introduction to networking and the Internet using tools and hardware commonly found in home and small business environments. Instructors are encouraged to facilitate field trips and outside-the-classroom learning experiences. Labs include PC installation, Internet connectivity, wireless connectivity, and file and print sharing.