Office 365 Service Upgrade

Students:

Microsoft will be upgrading the students email server beginning December 4th. This is a mandatory upgrade which consists of moving all students email boxes from Exchange 2010 to Exchange 2013. This date was decided by Microsoft and must be completed as part of the Office 365 experience. After the upgrade, there may be some issues with users who are utilizing their mobile devices, Internet Explorer (IE) 7 or older versions of IE to access their student email. Additionally, IE 8 will no longer be supported after April 8, 2014. It is recommend that you upgrade IE to a supported browser. If you experience any problems after the upgrade, please see the heading “After the Upgrade”.

Thanks,
WGTC IT Department

GET EXCITED

This upgrade will include a set of powerful email, web, and collaboration tools that can help you work faster and gain skills for the workplace. Microsoft Office 365 has your favorite Office features online and allows you to create sophisticated reports and presentations, collaborate in real time with classmates, and share and edit documents from your phone, PC, or Mac. The Office 365 service upgrade provides great new features, including broader support for mobile phones and tablets, a unified user experience in the browser, social networking, and more.

We expect the upgraded to be completed by DECEMBER 12, 2013.

Here’s what you should expect during the service upgrade:

Microsoft will be upgrading to Office 365 service, bringing many new features. During the service upgrade you can expect the following:

  • If you are using Outlook when your email is upgraded, you will be asked to close and re-open Outlook.
  • If you happen to be checking your email with the Outlook Web App when your email account is updated, you may need to sign-out and sign back in.
  • If you have delegated access to your email account to someone else (or had access delegated to you), you may experience a brief period where access to the delegated account isn't available.

After the Upgrade:

After the upgrade you may notice some immediate changes depending on your current system configuration. While Office 365’s browser and Office client system requirements have not changed substantially since 2012, there have been some minor changes over the past year:

  1. Service pack for Office 2007 and Office 2010. Service packs include critical functionality which may be required to maintain Office 365 connectivity. We strongly urge you to deploy service packs as soon as they are released. Service Packs are typically delivered automatically by Windows Update.
    Actions: Please make sure you have deployed the following Service Packs.
    - Service Pack 3 for Outlook 2007(KB2591039)
    - Service Pack 1 for Outlook 2010(KB2460049)
    Risk: Office 365 requires these service packs today, and while we do not expect users without the service packs to be unable to connect to Office 365 after the upgrade, connectivity could degrade or break at any time.
    Learn More: Office service packs and Office 365 system requirements
  2. Public updates for Office 2007 and Office 2010. Cumulative public updates include critical functionality which may be required to maintain Office 365 connectivity. We strongly urge you to deploy public updates as soon as they are released. Cumulative public updates are delivered automatically by Windows Update.
    Actions: We strongly recommend that you are current to at least the November 2012 cumulative public updates—if not completely current—before the service upgrade. All updates are cumulative by deploying more recent updates, you will cover earlier deadlines and public updates. If you can’t be completely up-to-date, please make sure you have deployed the following public updates before each deadline.
    By 8 April 2014:
    - Outlook 2010 Nov 2012 cumulative public update (KB2687623)
    - Outlook 2007 Nov 2012 cumulative public update (KB2687404)
    Risk: While you don’t need to deploy these public updates before the service upgrade, it’s strongly recommended. Sometime after the deadlines, Outlook will be unable to connect to Exchange Online without the public updates.
    Learn More: Requirements for specific public updates to Outlook 2007 and 2010
  3. Internet Explorer 7. Office 365 ended support for Internet Explorer 7 in October 2012.
    Actions: You should upgrade to a supported browser immediately:
    - Internet Explorer 9 for Windows Vista.
    - Internet Explorer 8 for Windows XP.
    Internet Explorer 7 does not run on Windows 7.
    Risk: After the upgrade, Internet Explorer 7 users will have a substantially degraded experience.
    Learn More: Office 365 support for Internet Explorer 7
  4. Internet Explorer 8. Office 365 will end support for Internet Explorer 8 on 8 April 2014.
    Actions: While Office 365 will support Internet Explorer 8 until that date, you are strongly urged to move to a “recommended” browser.
    - Internet Explorer 10 for Windows 7
    - Internet Explorer 9 for Windows Vista
    Internet Explorer 8 is the highest browser that runs on Windows XP. Internet Explorer 8 does not run on Windows 8.
    Risk: After the upgrade, users connecting to Office 365 with Internet Explorer 8 should expect slower performance while using Outlook Web App or other Office Web Apps, especially if they are running on older hardware, via Terminal Services, or other scenarios with low memory. If this happens while using the Outlook Web App, you may want to use Outlook Web App Light. If you experience this with other Office Web Apps such as Word, PowerPoint, Excel and/or OneNote Web Apps, we recommend you use the desktop version of Office instead.
    Learn More: Office 365 support for Internet Explorer 8
  5. Mobile Devices. Mobile devices such as smart phone and tablets can be used to access information from your Office 365 account using Autodiscover. After the service upgrade, Office 365 will no longer support connections manually setup using POP3 or IMAP4.
    Actions: Please make sure you have Autodiscover enabled on your smart phone or tablet. Mobile devices manually setup with the POP or IMAP configurations may experience issues connecting to Office 365.
    Risk: After the upgrade, users connecting to Office 365 with their mobile phone or tablet should ensure their device has been setup to Autodiscover settings for their account. Office 365 uses a feature called Autodiscover so you can connect to Office 365 using just your user name and password – this is the only method Office 365 supports for connections from Outlook and other mail clients, including mobile apps.
    Learn More: Set up and use Office 365 on your phone or tablet

What does this mean to you:

  • Email. We’ll continue to use Microsoft Outlook Web App or Microsoft Outlook to view and send email, but the interface will have a cleaner design, enhanced features, and blue color scheme.

MORE INFORMATION AND SUPPORT

 

Jarrod Brogdon
Chief Information Officer
(229) 293-1240
Office 117
Valdosta Campus

Valdosta Campus
Room 125
4089 Val Tech Road
Valdosta, GA  31602
Phone:  (229) 293-6240

Ben Hill-Irwin Campus
Room 8202
667 Perry House Road
Fitzgerald, GA  31750
Phone:  (229) 468-2298

Coffee County Campus
Room 148
706 West Baker Highway
Douglas, GA  31533
Phone: (229) 468-2250