Course Catalog

Certified Customer Service Specialist - CC81 Technical Certificate of Credit

Program Description: The Certified Customer Service Specialist (CCSS) Technical Certificate of Credit program provides training in the core interpersonal and technical skills required to deliver exceptional customer service in a broad range of customer contact jobs.

This program is generally reserved for local area high schools only.

Locations Offered:
High School

Requirements:

  • Submit a completed application and application fee
  • Be at least 16 years of age
  • Submit official high school transcript or High School Equivalency transcript
  • Submit official college transcripts, if applicable
  • Present acceptable ACCUPLACER, ACT, ASSET, COMPASS, PSAT, or SAT scores, Georgia Milestones Literature/Composition or Georgia Milestones American Literature/Composition (for meeting English requirement only) or GED score of 145 or higher, or have one of the following: an associate degree or higher or have a High School overall GPA of 2.0, a HOPE Scholarship GPA of 2.6 or higher after the completion of 10th grade, or have 2 years documented work experience in the subject area. Documentation on a college transcript of successful completion of appropriate courses from a regionally accredited college or university may be accepted in lieu of test scores.

Experienced Worker Certification Form

Curriculum
Occupational Courses 11
MKTG 1161 Service Industry Business Environment 2
MKTG 1162 Customer Contact Skills 4
MKTG 1163 Computer Skills for Customer Service 2
MKTG 1164 Business Skills for the Customer 2
MKTG 1165 Personal Effectiveness in Customer Service 1

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