Frequently Asked Questions

About Online Classes

How do I get started?

Prior to registering for any distance education course, each student should make sure that this method of instruction fits his or her learning style. Some people learn best by interacting face to face with the instructor and other students. To be successful in distance education courses, an online student should be self-motivated and be able to work well independently. New students should meet with an advisor in the Advising and Retention Center. A returning student will meet with his or her academic advisor. Once students are registered for an online class, they should complete the Distance Education Blackboard Orientation and the Before You Begin Checklist.

How do the courses work?

All online, hybrid, and web-enhanced classes use Blackboard. If you have not done so already, complete the Distance Education Blackboard Orientation and review the other orientation documents. The orientation will explain how courses work and explain concepts such as announcements, discussion boards, assignments, assessments, etc.

How much work is there in a typical course?

A typical course will involve 8-10 hours of work per week. You will need to expect to spend the same amount time online as you would in the face-to-face classroom.

How long do courses last?

Online courses begin and end following the same calendar as traditional, face-to-face courses. A semester is typically approximately fifteen weeks long. The course structure will require that students adhere to these schedules in order to successfully complete the course. Some instructors/courses allow students to work ahead and others require that students stay on a week-by-week basis.

Do I have to be online at a specific time?

No, you will not have to be online at a specific time. Access your class when it’s convenient and from a place that's convenient! Learn what you want, when you want, from a location that's convenient to you. You choose the hour of the day (or night) to attend classes. Except for turning in assignments when they are due, your schedule is totally up to you. You must meet due dates! You can review lectures, ask questions, and participate in discussion groups at a time and from a place convenient to you.

How do I take tests?

Most tests are taken online. Once you are in your course, you will be able to look at the syllabus to find the method of testing used for your particular course. The tests can be multiple choice, true/false, short essay, or long essay in format. Tests may also be timed and graded automatically. Each course will be different in the type of tests required. Once completed, your instructor may provide feedback on your test through the course's grade book. Many classes do require you to take the final on campus or at an approved proctored site. Check your syllabus at the beginning of the course to determine if on-campus visits are required.

What are the supported browsers and general computer needs?

Visit for Blackboard Supported Browsers and Computer Needs. Students should also run the Browser Test found in Blackboard. And, students should review the Requirements for Online and Hybrid Courses for any additional course requirements.

If I have problems in my class, what do I do?

Your instructor is your first contact. The course syllabus will state the best way to contact your instructor. If you have problems with your instructor that you cannot work out with your instructor, you may contact the dean for your program.

Can I take courses on-campus and online at the same time?

Yes, you can take on-campus and online courses at the same time. However, please remember that online courses are as rigorous as on-campus courses, and you should expect the same level of work or more.

Can I take more than one course at a time?

You can take up to the maximum number of courses recommended by your advisor but not to exceed 18-credit hours. However, these courses are as rigorous as on-campus courses, and you should expect the same level of work or more.

I have not heard from my online instructor. What should I do?

Login to your course(s). Your instructor should have an announcement on how to get started in the course. Also, check your WGTC student email. You may contact your instructor if you have any questions. You may also email

How do I login to my online course?

Log in to Okta at Student Usernames and Passwords are formatted as follows:

Username: Unique email account name (example jsmith31) Find your Unique Email Account
Password: 8-Digit Date of Birth in mmddyyyy (example 07241975=July 24, 1975).

Using Okta Single Sign-On, students will be able to use the same username and password for Navigate, BannerWeb, Email, and Blackboard. You are strongly encouraged to change your password. You can find instructions on how to change your password on the Okta login page.

NOTE: Users may not have access to Okta (which includes Blackboard and other college resources accessed through Okta) outside of the United States of America. A VPN (Virtual Private Network) with server connectivity in the United States will be needed for access to Wiregrass resources while outside of the country. For more information on accessing Okta out of the country, email the IT department at or call 229-293-6240.

I do not see my question here. What are my options?

Students can direct questions to the appropriate WGTC department by clicking, emailing or phoning the department. The general telephone number for Wiregrass Georgia Technical College, Valdosta Campus is (229) 333-2100. The general telephone number for the Ben Hill-Irwin Campus is (229) 468-2000. The general telephone number for the Coffee County Campus is (912) 389-4300.