Course Catalog

Customer Service Effectiveness BUSN 1340

3 Credits

Weekly Contact Hours: Lecture - 2 Lab 2 - 2 Lab 3 - 0
Pre-requisite(s): None
Co-requisite(s): None

This course emphasizes the importance of customer service throughout all businesses. Topics include: customer service challenges and problem solving; strategies for successful customer service; effective communication and dealing with difficult customers; empowerment, motivation, and leadership; customer retention and satisfaction measurement; and excellence in customer service.

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