Course Catalog

Essentials of Healthcare Access HIMT 1105

3 Credits

Weekly Contact Hours: Lecture - 3 Lab 2 - 0 Lab 3 - 0
Pre-requisite(s): ALHS 1090
Co-requisite(s): None

Provides comprehensive coverage of healthcare access service roles and processes employed in healthcare settings. Emphasis is placed on the knowledge and skills needed to competently interact with healthcare most valuable customer - the patient while following business policies and procedures. Topics include: role of healthcare access services staff and the impact on national patient satisfaction scores; professional ethics and cultural considerations; professionalism and competency; customer service excellence; meeting insurance payer guidelines; compliance standards for handling and protecting health information. Prepares student as candidate for NAHAM's Certified Healthcare Access Associate exam.


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