Course Catalog

Customer Service/Employability Skills for Techs TELE 1050

2 Credits

Weekly Contact Hours: Lecture - 2 Lab 2 - 0 Lab 3 - 0
Pre-requisite(s): None
Co-requisite(s): None

This course provides the understanding of customer service and employability skills needed to obtain a job and provide service in the U-verse marketplace. Topics include resumes, interview techniques, teamwork, customer dissatisfaction and empathy skills, as well as other foundations of providing excellent internal and external customer service.

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