Course Catalog

Business Skills for the Customer MKTG 1164

2 Credits

Weekly Contact Hours: Lecture - 2 Lab 2 - 0 Lab 3 - 0
Pre-requisite(s): MKTG 1163
Co-requisite(s): None

Provides students with the fundamentals of basic business skills used in the customer service environment. Topics include: introduction to business correspondence, basic business calculations, change management, managing multiple tasks and priorities, and tolls for team problem-solving and service improvement.


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